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Wells Fargo Center takes steps to make fans feel more welcome

It’s a landmark move by the Flyers & Comcast-Spectacor as a whole.

New York Islanders v Philadelphia Flyers Photo by Len Redkoles/NHLI via Getty Images

As we get ready to head back to The Farg this Friday night to open up the Flyers season at home for the first time in what feels like forever, Flyers’ President of Business Operations Valerie Camillo hopes that a new policy governing fan conduct will make the experience more welcoming for the full spectrum of Philadelphia sports fans.

This wasn’t just some corporate mandate, either. The policy was created in response to concerns raised by arena staff who have had to suffer way more abuse from fans at various events than they should ever have to — particularly as regulations related to the pandemic have been implemented.

“We have the best event staff in the country, and they work tirelessly to ensure that everyone in our arena – from our guests to our players and performers – has a great experience. This new code of conduct is first and foremost about supporting them in a fast-paced environment with thousands of people in our arena almost every night,” said Valerie Camillo, President of Business Operations for the Philadelphia Flyers and Wells Fargo Center and a member of the NHL’s Executive Inclusion Council (EIC).

Let’s hear from them (and also Matt Cord):

In addition to the arena staff, it’s important that we treat our fellow fans respectfully as well. We’re a passionate bunch, we all know that, but we can tell Sidney Crosby he sucks in a million creative ways that don’t involve slurs that will harm someone else who hears them. We’re better than that.

If you’ve not checked out the Flyers’ web series New Heights, you should. It’s really informative and sometimes we need to hear from people we don’t hear from very often to understand their experience. It’s worth watching this whole thing, but the three minutes or so highlighted here should make it clear why the new arena policy was needed:

It really stinks to think of another Flyers fan feeling uncomfortable or unwelcome at a Flyers home game. These are our friends. Our big crazy sports family. We are better than that.

So when we descend on South Philly Friday night, let’s show the arena staff, the Flyers, and the whole dang league why Flyers fans are the best sports fans in the entire world. Here is the full code of conduct, for reference:


Respect player and performer safety:

Do not physically interfere with or inappropriately harass athletes or performers.

Do not throw projectiles onto the playing surface/performance area (except in the event of a Flyers hat trick)

Respect the arena and arena staff:

Follow direction from arena staff and treat them with respect.

Do not damage the arena or property within the arena.

Respect other guests:

Treat all other guests with respect and contribute to an environment of respect at Wells Fargo Center.

Do not use offensive language or gestures concerning a person’s race, ethnicity, color, gender, religion, creed, ability, age, sexual orientation, gender identity/expression, or national origin.

Do not engage in any physical altercations or disruptive or inconsiderate behavior detrimental to the experience of other guests.

Additional Details:

Guests may report inappropriate behavior to the nearest usher, security staff member or other event personnel, or by texting 954-WFC-TEXT.

All ticket holders are responsible for their conduct and the conduct of their guests and/or persons using their tickets.

All guests must also comply with applicable NBA, NHL, NLL, and promoter codes of conduct.

Violations of this Code of Conduct or any applicable Code of Conduct may result in ejection, arrest by police and the filing of criminal charges, and/or revocation of season ticket package, parking privileges or other benefits.

Guests may only sit in their ticketed seats and must present their tickets when requested.